FAQs

Questions? Find answers to frequently asked questions (FAQs) by our customers below.

#1. HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

Once your order has been placed successfully, you will receive an order confirmation email with your order number. Your order gets processed this way. If you fail to receive the order confirmation e-mail due to any technical issue, please contact our 24/7 dedicated customer support team and we'll help you out immediately.

#2. CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Of course! Feel free to contact our customer support team by email or call to cancel your order. We will assist you with the order cancellation and issuing a full refund immediately.

#3. DO YOU OFFER COUPONS OR DISCOUNTS?

For special coupons and discounts, you may please subscribe to our newsletter. You will get notified when we have special offers available.

#4. WHAT IS THE SHIPPING COST?

We are currently offering free shipping to the United Kingdom, United States, Singapore, Canada, Australia and New Zealand. Take a look at this section to find more information on our shipping carriers and applicable charges.

#5. WHEN WILL I RECEIVE MY PACKAGE?

It takes 1 business to process your order and the standard delivery timeframe is 4-8 business days after fulfillment to most countries. However, it depends on your location and country. Find the latest information on shipping and delivery here.

#6. WHAT HAPPENS IF I ENTERED AN INVALID ADDRESS OR MISTAKENLY ENTERED THE WRONG ADDRESS/PHONE NUMBER? 

Don't worry! All you have to do is reaching out to our customer support team via email or call. We will help you with updating the correct address. It is applicable even if the product is already shipped because we will be resending the new product with correct shipment information to you.

#7. DO YOU ACCEPT RETURNS?

Yes, we do accept returns if the delivered product is faulty or you don't like it due to any reason. We fulfill every order after a thorough 3 step quality check process. However, nothing is bulletproof as the package(s) may get damaged, rarely, when it is on the way to your doorstep.

If the delivered product has any defects, we are happy to offer you a full refund or exchange through our 30-day money back guarantee policy.

Note: We don't support refunds due to defects on products caused by customers after using the product.

Contact Information:

Store Name: Aussiemo

Registered Address:
Digtico Pte. Ltd.
68 Circular Rd
Unit 02-01
Singapore - 049422

UEN: 202000958K

Email: support@aussiemo.com
Support Phone: +65 31587753